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<h1>FREQUENTLY ASKED QUESTIONS</h1>
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<h3>What is Calibration?</h3>
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<p>As defined by&nbsp;ISO, IEC&nbsp;and OIML, calibration means:</p>
<p>&ldquo;The set of operations which establish, under specified conditions, the relationship between values indicated by a measuring instrument or measuring system, or values represented by a material measure, and the corresponding known values of a measured&rdquo;. In simple terms, four elements are to be satisfied; traceability, procedure, controlled environment and data.</p>
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<h3>Why Calibration?</h3>
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<p>There are many good reasons to do calibration. The two most popular reasons cited by metrologists are:</p>
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<li>To meet quality system requirements (ISO 9001, 14000, 17025, 18000, QS 9000, TS 16949,etc.)</li>
<li>To ensure quality in measurements.</li>
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<h3>What Equipment Needs to be Calibrated?</h3>
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<p>As a rule of thumb, any equipment that affects the quality of your products need to be calibrated.</p>
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<h3>Where do I send my equipment for calibration?</h3>
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<p>There are a lot of commercial calibration laboratories throughout Malaysia. The most important thing is to select a laboratory which meets the following criteria:</p>
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<li>Reliability</li>
<li>Highest quality service</li>
<li>Wide range of coverage</li>
<li>Reasonable price (not necessarily the cheapest)</li>
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<h3>How do I select the appropriate calibration laboratory?</h3>
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<p>There are two ways, either by second or third party audit. Second party audit means that you do your own audit on the lab. If there is a constraint of time, select laboratories which have been audited by DSM (Skim Akreditasi Makmal Malaysia, SAMM) i.e. third party audit.Or perhaps come to us, we may advise you.</p>
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<h3>I always select the calibration lab which offers the cheapest fee. Am I making the right decision?</h3>
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<p>Strictly speaking, you will get what you pay for. You cannot get a Mercedes for the price of a Proton. The same goes for calibration. There are four criteria which determine calibration changes:</p>
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<li>Complexity of calibration procedure</li>
<li>Minimum time required before calibration can be performed (e.g. soaking time for most of Dimensional items is from 8 hours to 24 hours).</li>
<li>Total time taken to perform the calibration</li>
<li>Level of expertise in performing the calibration</li>
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<h3>How about the Turn Around Time</h3>
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<p>The fastest is not always the best. Calibration TAT depends on:</p>
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<li>Ratio of staff strength to volume of orders received for the particular lab.</li>
<li>Calibration process (manual or automated)</li>
<li>Technical requirements e.g. uncertainty in calculation/analysis, adjustment and so on</li>
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